BUSINESS HOURS Office Hours: Mon – Fri 8.00am – 5.00pm ACCOUNTS ACCOUNT QUALIFICATION: Account holders must be a retail business and hold a valid Australian Business Number (ABN), registered therapist or in a related health field. ESTABLISHED ACCOUNTS: Payments: To be made strictly as per agreement Overdue Accounts: Failure to pay your account on time will result in a delay of orders to your business until overdue accounts are paid. Accounts that have discounts as a term of trade that are not paid on time, Fitness Products reserves the right to cancel the discount on future orders after receiving appropriate written notice. NEW ACCOUNTS: Applying: To establish an account, please complete and return a Credit Application Form for approval. First Order: On waiting for your account application to be processed, your first order may be paid for by credit card or cheque. Account Establishment: Once an account is created, an account number will be issued, and your trading terms will be advised. CASUAL CUSTOMERS: Orders must be paid in full by credit card, cheque, money order or direct deposit* before dispatch. HOW TO ORDER: Phone: (07) 3299 6411 Fax: (07) 3299 6422 e-mail: info@fitnessproducts.com.au a) Please have your store name and customer number ready (shown at top right side of invoices) b) ALL ORDERS MUST CLEARLY STATE PRODUCT CODES FROM OUR CATALOGUE. c) Fitness Products will not take responsibility for mistaken goods when product codes have not been quoted. A 10% handling fee will apply to goods ordered in error. d) If applying for a special deal offered or advertised, please show this discount clearly on your order. (phone/fax/email) e) Orders received before 1pm, on most occasions, will be delivered within the Brisbane Metro area the following business day. OWNERSHIP: Title of all delivered goods remains with Fitness Products until such time as the goods listed have been paid for in full by the purchaser. BACK ORDERS: Fitness Products does not maintain automatic back orders. If a particular product is out of stock at time of dispatch, please call and request it to be back ordered for you. We will then send it freight free to any region when the product becomes available. FREIGHT CHARGES: (ex. GST) Order Less than $250 Order over $250 Brisbane Metro including Ipswich. $4.50 Package & Handling Fee Freight Free Gold Coast, Sunshine Coast, Noosa, Toowoomba & Gatton. $6.93 Package & Handling Fee Freight Free Regional $13.95 Per Carton Freight Halved Australia Post Measured by weight according to Australia Post pricing C.O.D. As above plus $6.60 collection charge. Please inform our staff if you require special freight needs or would like to organise your own form of transport. STOCK RETURN (CREDITS) • Requests for credits due to errors in order processing, damaged items, short dated stock etc. must be reported to our office within 7 days of delivery. • Please call our office and have your account number, and invoice number ready. • All returns must be in clean, saleable condition. Credit will not be issued for merchandise that has been defaced, marked, stamped, priced or altered in any way. • Credits issued as a result of customer error (eg. wrong item code quoted) may incur a 10% re-stocking fee. • Work through your credits with Fitness Products Area Managers when they are instore. CREDITS NOT ALLOWED: • Discounted items. • Product that does not sell. • Special sale deals (super specials, bonus buys etc.) • Specially ordered product. (special customer orders) • Product that does not sell prior to expiry date/best before date. • Short dated stock at time of delivery cannot be returned unless the company is advised within 7 days of delivery with proof of expiry date. RETURN PROCEDURE: Step 1: Contact Customer Service or your Area Manager immediately with invoice number and reason for return. Step 2: Prepare your item for return by packing and labeling it with “Return to Fitness Products” and attach the credit claim form faxed to you. Step 3: A Fitness Products Area Manager or Freight Delivery Driver will collect the goods, otherwise you will be instructed how to send it back via Aus Post. Step 4: An Adjustment Note will be issued to you in the mail stating the amount your account has been credited. CREDIT TERMS Credit Terms cannot be altered unless in writing by Fitness Products. Payment must be made within the period on your acceptance of conditions letter. This is also shown on the invoice. *Payment can be made by cheque or internet banking: (Suncorp Metway BSB 484 799 Acc No. 0456 17944) Payment by Credit Card may be made subject to a 1.6% handling fee after written advice from Fitness Products. Fitness Products reserves the right to hold any order and discounts for accounts trading outside agreed credit terms.